At Zenvilo, we take pride in crafting high-quality wooden lamps, including the Wooden Lamp with Fleur-de-Lis Design, Wooden Table Lamp with Cutout Designs, and Wooden Fleur-de-lis Lamp with Heart Cutouts. We are committed to ensuring your satisfaction and confidence in our products. Below are our warranty policies and related information:

1. Warranty Coverage

All Zenvilo wooden lamps come with a one-year limited warranty against manufacturing defects and workmanship issues.

2. What Is Covered

The warranty covers defects in materials, craftsmanship, and faulty manufacturing that affect the functionality or aesthetic of the product.

3. What Is Not Covered

Damage caused by misuse, accidents, unauthorized repairs, or natural wear and tear is not covered under the warranty.

4. How to Claim Warranty

To claim warranty service, contact us at support@zenvilo.site or call +1 327 372 8923 with your order details and a description of the issue.

5. Proof of Purchase

Warranty claims require proof of purchase, such as the original receipt or order confirmation.

6. Inspection Process

Upon receiving your warranty claim, our team will assess the product to verify the defect or issue.

7. Repair or Replacement

If the defect is covered under warranty, Zenvilo will repair or replace the product at our discretion, free of charge.

8. Shipping Costs for Warranty Service

Zenvilo covers all shipping costs related to warranty repairs or replacements during the warranty period.

9. Time Frame for Service

Warranty repairs or replacements are typically completed within 14 business days after receiving the product and confirming the defect.

10. Extended Warranty Options

Currently, we offer a standard one-year warranty. Contact us for information about any extended warranty options in the future.

11. Customer Responsibilities

Ensure proper use and maintenance of the lamp as per our care instructions to avoid voiding the warranty.

12. Environmental Considerations

Our wooden lamps are crafted from sustainably sourced materials, and natural variations in wood are not considered defects.

13. Product Registration

Register your product with us at the time of purchase to streamline warranty claims. Contact us at support@zenvilo.site for registration details.

14. Contact for Support

For warranty claims or support, reach us at support@zenvilo.site or call +1 327 372 8923. Our address is 1 Lance Ct, Old Town, ME 04468, if an in-person visit is required.

15. Customer Satisfaction Guarantee

Your satisfaction is our priority. If you have any concerns about your product or warranty, contact us directly for prompt assistance.

Thank you for trusting Zenvilo for your wooden lighting needs. We stand behind our craftsmanship and are dedicated to providing you with quality products and excellent service.