At Zenvilo, we are dedicated to ensuring your wooden lamps and products arrive safely and promptly. Here are 15 key points about our shipping and delivery policies:

1. Order Processing Time

We process all orders within 1-2 business days after payment confirmation.

2. Shipping Methods

We partner with trusted carriers to deliver your products via standard or expedited shipping options.

3. Shipping Destinations

We ship within the United States and internationally. Please check specific product pages for regional availability.

4. Delivery Timeframes

Estimated delivery times are 3-7 business days for domestic orders and 7-21 days for international orders, depending on location.

5. Shipping Costs

Shipping fees are calculated at checkout based on destination, weight, and shipping method selected.

6. Order Tracking

Once shipped, you will receive a tracking number via email to monitor your order’s progress.

7. Address Accuracy

Please ensure your shipping address is complete and accurate to avoid delays or failed deliveries.

8. Delivery Acceptance

You or your designated recipient must be available to receive the package. We are not responsible for missed deliveries.

9. Customs and Import Duties

International shipments may be subject to customs fees, taxes, or import duties, which are the responsibility of the recipient.

10. Delayed Shipments

While we strive for timely delivery, unforeseen circumstances such as weather or carrier delays may affect delivery times.

11. Lost or Damaged Items

Report any lost or damaged shipments within 7 days of receipt. We will assist with claims through the carrier.

12. Return Shipping

Returns require prior authorization. Customers are responsible for return shipping costs unless the product is defective or incorrect.

13. Shipping Restrictions

Certain products may have shipping restrictions based on destination or carrier policies.

14. Changes to Shipping Details

Please notify us promptly if you need to modify your shipping address or details before dispatch.

15. Customer Support

For questions about shipping and delivery, contact us at support@zenvilo.site or call +1 327 372 8923.

Thank you for choosing Zenvilo. We are committed to delivering your handcrafted wooden lamps safely and efficiently.