At Zenvilo, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, please review our Refund and Returns Policy below. Here are 15 key points to help you understand our process:

1. Return Period

Returns are accepted within 14 days of receiving your order. Please initiate your return within this period.

2. Return Eligibility

Products must be unused, in the original packaging, and in the same condition as received to be eligible for a return.

3. Non-Returnable Items

Customized, personalized, or damaged products due to misuse are not eligible for return unless defective.

4. Return Process

To start a return, contact us at support@zenvilo.site with your order number and reason for return.

5. Return Authorization

Once approved, you will receive a return authorization and instructions on how to send back your product.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the product is defective or incorrect.

7. Inspection of Returned Items

All returned items will be inspected upon receipt to confirm they meet return eligibility criteria.

8. Refund Processing Time

Refunds will be processed within 7-10 business days after we receive and inspect the returned product.

9. Refund Method

Refunds will be issued to the original payment method used during purchase.

10. Partial Refunds

Partial refunds may be issued if the product is not in its original condition or is missing parts.

11. Damaged or Defective Products

If you receive a damaged or defective product, contact us immediately for a replacement or full refund.

12. Exchange Policy

Currently, we do not offer direct exchanges; returns must be processed as refunds, and new orders placed separately.

13. Return Shipping Address

Returns should be sent to the address provided in the return authorization email.

14. International Returns

Customers are responsible for return shipping costs and customs duties for international returns.

15. Customer Support

For questions about refunds or returns, contact us at support@zenvilo.site or call +1 327 372 8923. We are here to assist you.

Thank you for shopping with Zenvilo. We aim to ensure your satisfaction with every purchase!