Welcome to the Zenvilo FAQ page. Here you will find answers to common questions about our wooden lamps, including product details, ordering, and support. If you need further assistance, feel free to contact us at support@zenvilo.site or call us at +1 327 372 8923.

1. What are the main products offered by Zenvilo?

We offer beautifully crafted wooden lamps, including the Wooden Lamp with Fleur-de-Lis Design, Wooden Table Lamp with Cutout Designs, and Wooden Fleur-de-lis Lamp with Heart Cutouts.

2. What is the material used in Zenvilo lamps?

Our lamps are made from high-quality wood, ensuring durability, aesthetic appeal, and a natural look.

3. Are the lamps suitable for indoor use?

Yes, all our wooden lamps are designed primarily for indoor use, adding elegance and warmth to your home or office.

4. Can I customize the design of the lamps?

Currently, our products come in specific designs such as Fleur-de-Lis and cutout patterns. For customization requests, please contact us at support@zenvilo.site.

5. How do I place an order?

You can place an order through our website or contact us directly via email or phone. Our team will assist you with the process.

6. What is the shipping policy?

We ship our lamps to various locations. Shipping details and charges will be provided at the time of purchase. For special requests, contact support.

7. How long does delivery take?

Delivery times depend on your location. Typically, orders are shipped within 3-5 business days and arrive within 7-10 days.

8. What is the return policy?

We accept returns for damaged or defective products. Please contact us within 7 days of receipt at support@zenvilo.site for return instructions.

9. How do I clean and maintain the wooden lamps?

Use a soft, dry cloth to dust your lamp regularly. Avoid harsh chemicals to preserve the wood’s finish.

10. Are the lamps energy-efficient?

Yes, our lamps are compatible with energy-efficient bulbs. Please check the socket specifications before purchasing.

11. Do you offer international shipping?

Please contact us at support@zenvilo.site to inquire about international shipping options and rates.

12. Can I visit your showroom?

Our physical address is 1 Lance Ct, Old Town, ME 04468. Contact us beforehand to arrange a visit.

13. Who can I contact for product support or inquiries?

For any questions or support, email us at support@zenvilo.site or call +1 327 372 8923.

14. Are your lamps eco-friendly?

Yes, our wooden lamps are crafted from sustainably sourced wood, emphasizing eco-friendly and environmentally conscious practices.

15. How do I stay updated on new products?

Subscribe to our newsletter or follow us on social media. For direct updates, contact us at support@zenvilo.site.

Thank you for choosing Zenvilo. We are committed to providing you with beautiful, high-quality wooden lamps that enhance your space.